How do I change my reservation dates after booking?

If you need to change your stay dates after completing an online reservation, please cancel your existing booking online and place a new reservation for your preferred dates.


Once your new reservation is successfully confirmed, any cancellation fees incurred from the original booking will be fully waived.


(Please note: Our official website and customer service team do not offer manual or direct date modification services.)

How can I contact the hotel?

For reservations and general inquiries, please reach out to us using the contact details below:

Central Reservations Office: +886-7-272-2999

How do I make a room reservation?

Please use the official booking system to check availability and rates: call +886 7-272-2999

The normal/peak/holiday are subject to the hotel's definition. Please refer to the official reservation system for the actual price, which includes tax and service charges.


I have already booked a room on the official website, what should I do if I want to change the date or room type?

If you need to change your room date after confirming your reservation online, please cancel directly from the website and then rebook. No manual or online reservation date change service available for online reservations.

Cancellation fees for reservations

After confirming your online reservation, if you need to cancel, please do so online at least 7 days before your check-in date to receive a full refund of your deposit. (For special holidays, cancellations must be made at least 14 days in advance for a full refund; special holiday policies will be announced on the official website.)

Cancellation Terms & Deposit Charges

Cancellation fees are determined by the specific terms of your booking offer. For standard dates, the deposit requirement is 30% of the total room rate, and the standard cancellation schedule is as follows (Free cancellation up to 7 days prior to arrival):


  • 4 to 7 days prior to check-in: 60% of the deposit amount will be retained as a cancellation fee (non-refundable).
  • 2 to 3 days prior to check-in: 70% of the deposit amount will be retained as a cancellation fee (non-refundable).
  • 1 day prior to check-in: 80% of the deposit amount will be retained as a cancellation fee (non-refundable).
  • On the day of check-in (including date changes & Same-Day Cancellations): The deposit will be fully forfeited and non-refundable. The reservation will not be held.


No-Show or failure to notify within the specified timeframe: The deposit will be fully forfeited and non-refundable. The reservation will not be held.

Information on additional charges for extra guests

Some room types offer extra bed services. Additional guests will incur an extra bed charge (rates determined by the hotel).